KPI’s—what are the statutory requirements that Council must abide by?

    Like all Councils, the City of Burnside has responsibilities under the following acts and legislation:

    • Local Government Act 1999 
    • State Records Act 1997 
    • Public Health Act 2011 
    • Development Act 1993 
    • Development Regulations 2008 
    • Freedom of Information Act 1991 
    • SA Emergency Management Act 2004 
    • Fair Work Act 1994 
    • Industrial and Employee Relations Act 1994 
    • Work Health and Safety Act 2012 
    • Work Health and Safety Regulations 2012 
    • Dog and Cat Management Act 1995 
    • SA Fire and Emergency Services Act 2005 
    • SA Fire and Emergency Services Regulations

    The Council also has the power to make its own regulations and By-laws.

    Detail around the legislation that guides Council can be found at

    What is the progress on maintenance of the Regal Theatre?

    Council has a lease arrangement with the current proprietor of the Regal Theatre. Under this lease, the leasee has obligations for property maintenance. Council continues to manage relations with the leasee and to ensure that the lease arrangements are being met.

    What are Council’s engagement processes?

    The City of Burnside undertakes engagement with our community in many ways and through many different departments – Rangers (animal management and parking), Customer Service, Assets, Major Projects (Burnside Pool Redevelopment and Glenunga Hub), Engineering (roads, kerbs, footpaths, lighting), Operation Services (tree management, open space maintenance, waste collection, environmental management), Planning (land revocation, planning approvals) - and this is not an exhaustive list.

    There are occasions when Council seeks to consult with our community on issues such as the annual Business Plan and Budget, to seek community opinion on the implementation of new services, strategies, major projects, policy or By-laws. The requirement to undertake a consultation will most often be directed by our Elected Member Council and enacted by Council’s administration.

    The structure of the consultation will vary dependent on the topic being consulted upon. The nature of the Draft Business Plan and Budget consultation, for example, is subject to the Local Government Act (1999) that is prescriptive about the consultation process. The consultation period must be an-nounced by public notice in the newspaper, there are set timeframes from when the consultation is announced to when the public meeting is to be held, and the process of the consultation through to the presentation of the draft business plan and budget to Council for endorsement are all prescribed.

    The upcoming engagement on cat management will be guided by Council’s Public Consultation Policy and Section 50 of the Local Government Act (1999). As this engagement will be undertaken as a consultation, the techniques that will be undertaken to encourage our community to be involved will include:

    • Distribution of 27,000 flyers and surveys both city-wide by letterbox delivery and posted to ratepayers that live externally to the City;
    • Online survey portal, engage.burnside, for completion of surveys and to make comments; 
    • Email addresses and phone numbers offered for the community to seek more information or make comment;
    • Links to the Dog and Cat Management Board website for more information on cat management;
    • Social media alerts to encourage participation;
    • The engagement will be open for a minimum 21 days as per Council’s Public Consultation policy;
    • Survey feedback data compiled into a report to Council;
    • Elected Members decide upon the outcome based on the engagement results.

    Why are rate values calculated on house values?

    Rates are not a fee for service but rather a tax based on the value of land and property. Within South Australia property values are set by the State Valuer-General under the Valuation of Land Act 1971.

    Councils are governed by the Local Government Act 1999 which provides flexibility for Councils to make decisions that suit their local community. As a result, the way one Council structures its rates may differ from another Council, hence differences in the levels of rates charged.

    The capital value used by Council for your property is provided by the State Valuation Office.

    This rate in the dollar is then applied to the capital value (which is the value provided to Council by the Valuer General) of each individual property. This determines the rates payable for each property for that particular year. If you do not agree with the valuation of your property you can object in writing to the Valuer General within 60 days after the date of service of the rate notice.

    For more information on rates the Local Government Association of South Australia website has extensive information on rating (

    Can Council upgrade the lighting at Ascot Avenue?

    Street lighting is one of the most expensive operating costs for Burnside at approximately $340,000 per year for the electricity, $350,000 per year for the provision of street lights on SA Power network poles and $75,000 for Council’s share of lighting on Arterial Roads. Burnside is implementing energy efficient lighting where practical (usually when upgrading) however each additional light still costs an added $120 per year approximately.

    Each site is considered when brought to Council’s attention and where necessary, prudent tree branch trimming, higher efficiency lighting, or potentially an additional light or lights are provided.

    Where additional lighting is provided care is taken to limit the light spillage onto adjacent properties.

    Because the most common type of light in the street can become weaker with age, Council also encourages SA Power Network to replace aging lamps on a suburb wide basis to return lighting to the design level.

    In the case of Ascot Avenue, the street lighting is impacted by the trees and lower storey shrubbery, blocking light to the footpaths. Increasing the light output would have minimal improvement. However increased light output can be achieved with less vegetation. Trimming trees and shrubbery will impact the aesthetic of Ascot Avenue and it is not Council’s preference to detract from the attractiveness of this avenue. Council will consider, in consultation with the residents on Ascot Avenue, the issue of light output vs vegetation closely as part of its city-wide maintenance program to determine what the best outcome for this avenue would be.

    What is the replacement cycle of Council vehicles?

    Council manages vehicles for the Depot and the Civic Centre. The vehicle types vary according to the user requirements, they are fit for purpose dependent upon the type of work they are used for. Council seeks to resell vehicles at their optimal condition to gain the maximum return.

    The replacement of the Depot and Civic Centre vehicles differ and this is based upon research undertaken by the Local Government Management Association (LGMA) into vehicle management, used car markets, and turnover rates to create best return on investment. The City of Burnside has taken into account this advice in our vehicle management procedures.

    For the Depot the vehicles are utilities, diesel and manufactured fit for the heavy workload that they are used for. Data from the LGMA demonstrates that for Council to achieve the highest return on the resale of these vehicles the optimal time to sell is when the vehicles reach 5 years old.

    At the Civic Centre there are two types of vehicles, commuter vehicles and salaried vehicles, the latter being vehicles for which employees sacrifice salary to pay for the vehicle. LGMA data showed that the best turn over for commuter vehicles is at 3 years, or 60 000 km. For the salary sacrifice vehicles the best turn around is at 2 years or 40,000 km. The difference between the community and salaried vehicles are the make and models, and amount of options added to the vehicles.

    Council seeks to resell vehicles at their optimal condition to gain the maximum return.

    All vehicle purchasing is guided by legislation and contract law.  

    What are Council’s staffing costs and what services do they provide?

    The City of Burnside is committed to providing services to the community in the most cost effective manner possible, while at the same time constructing and properly maintaining vital infrastructure. Below is a breakdown of Council services and costs.

    Office of the Chief Executive Officer
    Executive & Mayor Support
    Council Agenda and Reports
    Internal Audit
    Strategic Projects
    Community Engagement
    Media Relations
    Communications 102.3 FTE Indoor Employees $10,122,622

    Asset Services
    Open Space and Recreation Facilities
    Environmental Management
    Waste Management
    Economic Development

    Engineering Services
    Capital Works Program
    Contract Management
    Asset management
    Traffic Engineering

    Customer Service
    Customer Service enquiries and requests
    Call centre
    Information and receipt of payments

    Community Services
    Home Assist
    Community Transport
    3Rs Programs (Respite, Recreation & Revitalisation)
    Eastern Region Men’s Shed Program
    Community Lunch Program
    Community Centre Facilities
    Community Arts Program (Pepper Street)
    Youth Development Programs
    Volunteers Services
    Family Connections

    Library, Learning & Volunteers
    Library Services
    Toy Library
    Community Library Service
    Local History & Family History

    City Development & Safety
    Planning Assessment and Building Assessment
    Compliance with building and planning rules
    Parking and Animal Control
    Community and Environmental Health
    Bushfire Risk Management By-laws

    People & Culture
    Employee Relations
    Learning & Development
    Industrial Relations
    Work Health and Safety
    Risk Management

    Financial planning and reporting
    Debtors and creditors
    Manage cash flow, investments & loans daily
    Internal controls and compliance
    Liaise with external auditors
    Rates collection
    Audit Committee

    Compliance with legislation
    Policy Manual
    Freedom of Information

    Information Service
    Information Technology
    Information Management
    Record Management

    Procurement & Contracts
    Tenders and Contracts
    Contract Management

    Strategic Planning
    Annual Business Plan
    Department Business Plan
    Strategic Plan
    Corporate Plans

    41 FTE Outdoor Employees $2,286,756

    City Parks & Gardens
    (reserve maintenance, gardening, verge mowing, roundabouts, irrigation, playground equipment)
    Arboriculture (tree maintenance, tree pruning, tree watering)
    Biodiversity (manages all facets of the Biodiversity sites within the Burnside Community area)
    City Maintenance (footpath, kerb and gutter repairs, drainage and minor road repairs)
    City Safe (line marking, signs, special events, tennis court maintenance)
    City Clean/Quick Response (dead animals, dumped rubbish, lane way cleaning, small tree branch removals, road/street sweeping, emptying street/reserve bins).