Update

On 28 June 2016 Council resolved to move to a permanent At Call Hard Waste service.

The At Call Hard Waste Collection community engagement was open from 12 – 30 May 2016. Council sought feedback from users of the Hard Waste At Call trial and from Council’s engage.burnside registered users on their experience or opinion on the service. This feedback was considered as part of the decision-making for the future of a hard waste service.

The City of Burnside wanted to know how the trial service performed and whether there were improvements that could be recommended should the service continue on a permanent basis. Council wanted to determine whether there was a general support for the continuation of the service on an ongoing basis.

Of the survey respondents that used the service, 89 per cent said they thought the service was good citing that promptness, timeliness and appointments being met as the main reason for this satisfaction. The service was also considered convenient, easy and efficient. Five per cent thought the service unsatisfactory and six per cent gave other reasons.

The survey responses clearly indicated that respondents were very satisfied with the way the service is managed and that the provision of ‘At Call’ waste collection better reflects the majority of resident’s needs. The results are evidence that the vast majority of users would like to see the program continue on a permanent basis.

The findings of the engagement are included in detail in the Agenda for 28 June 2016 (Attachment A).

City of Burnside will review the effectiveness of the program as it proceeds and will report to Council prior to the end of the 2016/17 financial year.