COVID-19 restrictions and Council services

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The City of Burnside continues to take steps to reassess its service delivery and offerings in light of the COVID-19 pandemic and the State Government Roadmap for easing restrictions.

The restrictions on many services have eased, where safe to do so, and ensuring that the safety and protection of our community comes first.

To help with social distancing and good hygiene, signage, hand hygiene facilities, keeping interaction to a minimum through screens and employment of physical barriers and buffer zones will remain in place.

The Greenhill Road entrance to the Civic Centre is now open.

The modifications to Council's services include:

  • The Burnside Library is currently open with slightly modified hours and conditions – including a 6 pm closure on Thursday nights and 12 noon opening time on Sundays. The Library is operating under the direction of SA Health and SAPOL and physical distancing is required. Please do not visit the Library if you are unwell. Returns are being accepted within the Library or via the returns chute in Hyde Street. The Toy Library is fully operational. Hand sanitiser and wipes are available and patrons are asked to wipe down the PCs before and after use. eResources for reading books and magazines online are also available.
    Bookings are now required for Baby Chat and Storytime. Find out more here.
  • The Civic Centre Customer Service Desk is open for normal hours of business. Stringent new measures are in place to ensure social distancing and limited public numbers, and access, to the area such as new plexiglass screens and markers. Although some tables and chairs will now be available in the Atrium, no face to face meetings are permitted in the Atrium or Cloisters area. We encourage any queries to specific staff to be done over the phone or via email.
  • Council run community programs and activities usually held at the Burnside Community Centre, Glenunga Hub, Dulwich Community Centre, Burnside Ballroom and Burnside Town Hall have restarted.
  • All of our community centres will remain closed to private party hirers.
  • The Regal Theatre renovation works (including replacement of seats, repainting and new flooring) are ongoing. We look forward to inviting and welcoming you to a launch of the newly refurbished Theatre, in the coming months.
  • Pepper Street Arts Centre – Is open with modified services.
  • All playgrounds, exercise equipment and the #rideburnside pump track are open.
    You are encouraged to bring your own hand wipes, sanitiser and wash your hands after use.
    Please adhere to social distancing rules, and remember no more than 10 people per gathering, as you and your child enjoy the playgrounds in our City.
  • Social distancing measures are to be observed for personal training and boot camps in City of Burnside parks and reserves.
  • The George Bolton Swimming Centre and Tusmore Wading Pool are closed for the winter season.
  • The Commonwealth Home Support Program will continue to provide certain essential wellbeing services. Non-essential services will cease.
  • Volunteers and the volunteer program has recommenced.
  • The Justice of the Peace Service has recommenced.
  • Recognising these unprecedented circumstances, Council will not impose late fines or interest on the fourth rates instalment for 2019/20 that are due on 1 June 2020.
  • Sports clubs and other hirers of recreational facilities will be asked to abide by the advice of their official professional body and State and Federal Government guidelines.
  • Council meetings will be held in the Community Centre Hall at the Civic Centre from 14 July 2020 until further notice. The public will be able to observe and have access to the meeting through the Council live stream via the main website.
  • All creditors paid within 14 days to drive small business cash flow.
  • Assistance with Rates Hardship is available for residents affected by unemployment, reduced income, loss income or retirees with self managed funds.
  • It will continue to be business as usual for the Ranger services and compliance teams, field services from the depot, the rapid response team and waste collection and management, engineering projects.

Detailed information on Council's services can be found in the Document Library above and in the News Feed below.

Need to know more about COVID-19? The Federal Department of Health and SA Health websites are the trusted sources for information. See the Important Links section above.




The City of Burnside continues to take steps to reassess its service delivery and offerings in light of the COVID-19 pandemic and the State Government Roadmap for easing restrictions.

The restrictions on many services have eased, where safe to do so, and ensuring that the safety and protection of our community comes first.

To help with social distancing and good hygiene, signage, hand hygiene facilities, keeping interaction to a minimum through screens and employment of physical barriers and buffer zones will remain in place.

The Greenhill Road entrance to the Civic Centre is now open.

The modifications to Council's services include:

  • The Burnside Library is currently open with slightly modified hours and conditions – including a 6 pm closure on Thursday nights and 12 noon opening time on Sundays. The Library is operating under the direction of SA Health and SAPOL and physical distancing is required. Please do not visit the Library if you are unwell. Returns are being accepted within the Library or via the returns chute in Hyde Street. The Toy Library is fully operational. Hand sanitiser and wipes are available and patrons are asked to wipe down the PCs before and after use. eResources for reading books and magazines online are also available.
    Bookings are now required for Baby Chat and Storytime. Find out more here.
  • The Civic Centre Customer Service Desk is open for normal hours of business. Stringent new measures are in place to ensure social distancing and limited public numbers, and access, to the area such as new plexiglass screens and markers. Although some tables and chairs will now be available in the Atrium, no face to face meetings are permitted in the Atrium or Cloisters area. We encourage any queries to specific staff to be done over the phone or via email.
  • Council run community programs and activities usually held at the Burnside Community Centre, Glenunga Hub, Dulwich Community Centre, Burnside Ballroom and Burnside Town Hall have restarted.
  • All of our community centres will remain closed to private party hirers.
  • The Regal Theatre renovation works (including replacement of seats, repainting and new flooring) are ongoing. We look forward to inviting and welcoming you to a launch of the newly refurbished Theatre, in the coming months.
  • Pepper Street Arts Centre – Is open with modified services.
  • All playgrounds, exercise equipment and the #rideburnside pump track are open.
    You are encouraged to bring your own hand wipes, sanitiser and wash your hands after use.
    Please adhere to social distancing rules, and remember no more than 10 people per gathering, as you and your child enjoy the playgrounds in our City.
  • Social distancing measures are to be observed for personal training and boot camps in City of Burnside parks and reserves.
  • The George Bolton Swimming Centre and Tusmore Wading Pool are closed for the winter season.
  • The Commonwealth Home Support Program will continue to provide certain essential wellbeing services. Non-essential services will cease.
  • Volunteers and the volunteer program has recommenced.
  • The Justice of the Peace Service has recommenced.
  • Recognising these unprecedented circumstances, Council will not impose late fines or interest on the fourth rates instalment for 2019/20 that are due on 1 June 2020.
  • Sports clubs and other hirers of recreational facilities will be asked to abide by the advice of their official professional body and State and Federal Government guidelines.
  • Council meetings will be held in the Community Centre Hall at the Civic Centre from 14 July 2020 until further notice. The public will be able to observe and have access to the meeting through the Council live stream via the main website.
  • All creditors paid within 14 days to drive small business cash flow.
  • Assistance with Rates Hardship is available for residents affected by unemployment, reduced income, loss income or retirees with self managed funds.
  • It will continue to be business as usual for the Ranger services and compliance teams, field services from the depot, the rapid response team and waste collection and management, engineering projects.

Detailed information on Council's services can be found in the Document Library above and in the News Feed below.

Need to know more about COVID-19? The Federal Department of Health and SA Health websites are the trusted sources for information. See the Important Links section above.


  • 1 June 2020 update

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    18 Jun 2020
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    ** Effective Monday 1 June 2020 **

    Our CEO Chris Cowley said that the City of Burnside continues to take steps to reassess its service delivery and offerings in light of the COVID-19 pandemic.

    "The City of Burnside continues to take steps to reassess its service delivery and offerings in light of the easing of COVID-19 restrictions ," Mr Cowley said. "Monday 1 June will see us making the following alterations to current services, where safe to do so and ensuring that the safety and protection of our community comes first. Services / facilities not listed below will continue with any existing arrangements until further updates are provided," Mr Cowley said.

    Coupled with our responsibilities for the health and safety of customers, the library and customer service area will each be limited to 20 patrons at any one time (not including staff).

    To help with social distancing and good hygiene, signage, hand hygiene facilities, keeping interaction to a minimum through screens and employment of physical barriers and buffer zones will remain in place. Please note that the library and general customer service areas are classed as separate sections and will be operating accordingly with specific entry and exit points.

    The Greenhill Road entrance to the Civic Centre remains closed.

    The modifications to Council's services include:

    • The Civic Centre Library will open normal hours under modified conditions; welcoming 20 patrons at any one time. A ‘browse and borrow’ approach is in place with patrons asked to move quickly and efficiently through the library area. The library computer facilities are available for public use with four (4) PCs available for use with a limit of 30 minute sessions per day per customer. Hand sanitiser and wipes will be available at each PC, and we ask patrons to clean the PC before and after use. eResources for reading books and magazines are still available.
    • Library returns (books, toys, DVDs etc) are being accepted at the returns section located at the entrance to the library.
    • The Civic Centre Customer Service Desk is open for normal hours of business. Stringent new measures are in place to ensure social distancing and limited public numbers, and access, to the area such as new plexiglass screens and markers. No face to face meetings are permitted in the Atrium or Cloisters area. We encourage any queries to specific staff to be done over the phone or via email.
    • Council run community programs and activities usually held at the Burnside Community Centre, Glenunga Hub, Dulwich Community Centre, Burnside Ballroom and Burnside Town Hall will not commence in the short-term. There are still numerous requirements which Council needs to manage. Therefore we will only re-start Council programs once Council is comfortable we are able to ensure the highest level of safety and amenity for the community. Every effort is being made to ensure that as soon as we have official confirmation on the next steps of transition and a ‘green light’ from the government, we will welcome everyone back. Online activities are still still available.
    • All of our community centres will remain closed to hirers.
    • The Community Centre Service Desk is closed.
    • The Regal Theatre renovation works (including replacement of seats, repainting and new flooring) are ongoing. This work was originally programmed to occur this financial year. However, the impact of COVID-19 has caused delays in delivery of materials and the works are now expected to be completed by the end of July 2020. We look forward to inviting and welcoming you to a launch of the newly refurbished Theatre, in the coming months.
    • Pepper Street Arts Centre – will reopen its doors with limited services on 9 June.
    • All playgrounds, exercise equipment and the #rideburnside pump track are open.
      You are encouraged to bring your own hand wipes, sanitiser and wash your hands after use.
      Please adhere to social distancing rules, and remember no more than 10 people per gathering, as you and your child enjoy the playgrounds in our City.
    • The new public gathering limit of 20 persons (as at 1 June) will be in place for personal training and boot camps in City of Burnside parks and reserves.
    • The George Bolton Swimming Centre and Tusmore Wading Pool are now closed for the winter season.
    • The Commonwealth Home Support Program will continue to provide certain essential wellbeing services. Non-essential services will cease.
    • Volunteers and the volunteer program is on hold. This also means that the Justice of the Peace Service that is offered by volunteers remains unavailable. You can contact JP Services on 131882 or email jpservices@sa.gov.au. Or look online for a JP near you.
    • Recognising these unprecedented circumstances, Council will not impose late fines or interest on the fourth rates instalment for 2019/20 that are due on 1 June 2020.
    • Sports clubs and other hirers of recreational facilities will be asked to abide by the advice of their official professional body and State and Federal Government guidelines.
    • Council meetings will continue online.
    • All creditors paid within 14 days to drive small business cash flow.
    • Assistance with Rates Hardship is available for residents affected by unemployment, reduced income, loss income or retirees with self managed funds.
    • It will continue to be business as usual for the Ranger services and compliance teams, field services from the depot, the rapid response team and waste collection and management.
  • Re-opening of playgrounds and parks

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    05 May 2020
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    In line with advice from SA Health, ALL playgrounds within the City of Burnside will progressively start reopening from noon today, with all open by midday tomorrow!

    This will also include the #rideburnside pump track located at the Civic Centre.

    You are encouraged to bring your own hand wipes, sanitiser and wash your hands after use.

    Please adhere to social distancing rules, and remember no more than 10 people per gathering, as you and your child enjoy the playgrounds in our City.

  • Message from Mayor

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    07 Apr 2020


  • Books for Burnside Delivers

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    08 Apr 2020
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    The Greene family of Beulah Park has been practising social distancing for over three weeks with no school and no outings. “We felt it was our social responsibility,” says Mum, Viv. Taking advantage of the Books to Burnside program the family received a home delivery of books. Viv wrote to us to express her thanks.

    “We wanted to write and thank you for delivering our books today and for the fantastic choice of books you made for us. We had a lovely call today saying our item that we had put on hold had arrived and would we like it delivered. The lovely lady who called also offered to choose some books for my kids. They were so delighted with the delivery and the choices. We wanted to thank the staff for this amazing service and all you do for our community. Alexa has already finished one book and we have begun the fantastic book you sent us on Charles Todd. Amazing book choices. I am sure your service will be invaluable to those living alone and to older Burnside residents who really should not be going out.”

    Pictured (L – R): William, 11, Allegra, 9 and Alexa, 5

    If you want Library items home delivered call us on 8366 4280 or go online at www.onecard.network/burnside

  • 'Shopping for' Service

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    08 Apr 2020
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    Our ‘shopping for’ service is extended to ALL residents over 65 years.

    We want to ensure our older residents stay safe and supported. ‘Shopping for’ is a service where Council will undertake a weekly shop for residents, delivering goods to their doors.

    Tony and Jill Bransberry are the first to take advantage of this service. The Glenunga couple are both in their 80s. “I am having trouble with my mobility,” says Tony. “I’m worried about everything that is going on out there (coronavirus).” His wife agrees saying, “Our daughter told us to stay at home so this service is excellent.” Council worker Sam, a swimming pool casual, picked up their shopping list and bags and did their shopping at Burnside Village then hand delivered to their door. Sam was redeployed when the pool season was cut short so she still receives her wage. “It is good to get out and about,” says Sam. “The only thing I couldn’t get for them was toilet paper."

    For help with your shopping call 8366 4200.

  • Casual staff helping out

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    08 Apr 2020
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    Council has many casual staff, particularly working at the George Bolton Swimming Centre Burnside on a seasonal basis.

    With the early closure of the Centre on 17 March due to COVID-19, 35 casual staff had their season cut short by six weeks. They have been assured of pay for their average hours until the end of the swim season (26 April). To keep them engaged Council has offered to relocate them to other parts of the business to help with workload.

    Emma Scheer, 22 and Thomas Jaeschke, 25, were seasonal casuals averaging 15 – 25 hours each week as lifeguards. Emma also worked on reception at the Centre. They are both working in the Library today helping to fold and collate community engagement letters for an upcoming consultation. Emma says she is happy to help “wherever I can be useful”.

    “We have been told we may be needed to help deliver meals to older people,” Emma says. Thomas is grateful for the work. “It is good to be doing something,” he says.

    Both have been socially impacted by the coronavirus. “I haven’t seen my boyfriend for a few weeks,” Emma says. “He had a cold so I stayed away.” Thomas describes himself as “very social” but now has to do have a lot of his contact on line but it’s hard to keep in touch with loved ones who are not always computer savvy. “I can’t visit my grandma every week, any more,” he says.

    They also agree the Swimming Centre is a great place to work. The supervisors are brilliant,” Thomas says. “They are caring and supportive – you know they’ve got your back.”

    Active Members (Multi-Visit Pass and 12 Month Memberships)

    To all our active members (multi visit passes and 12 month) these passes under normal operation are valid for 12 months from the date of purchase. The Centre was due to close for the season on Sun 26 April 2020, but with the closure date being brought forward to Wed 18 March 2020, the season was reduced by approximately 6 weeks. Taking this into account and given the unprecedented circumstances, we will be extending all active memberships by another 2 months (8 weeks) as a result of this early closure. This extension on membership is an internal process, so as an active member there is no need for any action on your behalf. When we reopen and you come in for a swim please ask our front desk staff what your new expiry is. Unless notified otherwise, season 2020/21 is due to commence on Sat 19 Sept 2020, and we really hope everyone will be back swimming from then.


  • Council is here to help

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    01 Apr 2020
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    I hope that this message finds you and your family, friends and loved ones, in good health and good spirits in these difficult times where we face uncertainty on a daily basis. I also hope that you are coping with all the changes that have been inflicted upon us as individuals and as a community. As I said in my previous message these are tough times, with people losing their livelihoods, losing their businesses and worrying about loved ones far away. The world is a different place. But we shall overcome this. We have done it before. Previous generations have got through wars and depression and come out on the other side, challenged but renewed and reinvigorated. Remember if you do need help, please contact Lifeline Adelaide on 131144 or the Beyond Blue counselling line on 1300 22 4636.

    If you are home and are just feeling a little lonely and would like a chat call our Chat Line on 83664176.

    Change is inevitable; it is just that it is difficult to comprehend. The changes that have been made are to protect us all, not just the most vulnerable. We must consider others apart from ourselves. That word ‘unprecedented’ comes to mind, but we can use this time to set new precedents, norms and take actions to build a better place to live.

    Personally, I am finding things to do that have been in the ‘procrastination’ basket for too long and my garden is getting a bit more attention as planting season draws nigh. I am finding books at home to reread and friends tell me they are getting ‘crafty’.

    Tomorrow I will be heading into the office briefly to record some Picture Book readings for the library to use for your young ones to view online. On Monday I will record a video message to you all in advance of the Easter break. This year it will undoubtedly be a quiet one for most of us.

    I am in daily contact with our CEO and regular contact with Elected Members, the Local Government Association and the Eastern Health Authority about changes being made, in order for us to continue to be proactive in supporting our community. I have participated in online discussions with Mayors across the State, the Premier, Minister Knoll and Senators Birmingham and Rushton who have been providing councils with updates. They each have encouraged and thanked councils for continuing to be at the forefront of delivering services and supporting our communities to help keep the economy going.

    Finally, I take this opportunity to thank all of the staff of Burnside Council for their grand efforts to help maintain services to our community. These are testing times, but they are all pulling together. Well done and thank you! A special thank you also needs to be extended to all of the people in our City helping, either through their work or their own time, to benefit others. This includes our emergency services and medical staff who I know are working tirelessly and around the clock, playing a vital and valued role in our efforts to protect and keep the community safe.

    Mayor Anne Monceaux

  • Get your toys at home

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    31 Mar 2020
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    Are you missing the Burnside Toy Library? Great news is that the new Books to Burnside service includes items from the Toy Library.

    You will need to be a member of the Toy Library to borrow the toys. If you are not a member we can help you to become a new member over the phone on 8366 4280. The cost for membership is $41 for 12 months, and you can use your membership in the Toy Library when the Burnside Library reopens! Toys can also be requested online at www.onecard.network.burnside


  • New 'Books to Burnside' home delivery service

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    08 Apr 2020
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    You may have seen that Council recently had to make the unfortunate decision to cease the ‘Call and Collect’ library service due to the closure of the Public Library Service. The Public Library Service, through which the library One Card system operates for all public libraries, suspended all services with the exception of access to digital collections. For Burnside residents, this means that library items cannot be sourced or delivered from other libraries, or returned to Burnside Library.

    The library is an important, and in some cases vital, service for our community.

    So Council has developed a new service that will use all of the resources we have already stored in the Burnside Library.

    ‘Books to Burnside’ is our new home library delivery service, which is available to ALL residents. The Home Delivery service will also continue for our Commonwealth Home Support Program clients.

    Library books are either chosen or collected from ‘holds’, collated, marked as borrowed and then delivered to a resident’s front door. Residents are able to request a home delivery service either by phone (8366 4280) or online at www.onecard.network.burnside

    The Burnside Library is still not accepting any returned items, the loan period on all items will be renewed and fines will not be incurred. Please keep your library items at home until further notice.

    Errol Zweck is an avid reader but has only recently joined the Burnside Library at the age of 89. “I used to borrow from friends and sometimes buy cheap books,” he says. His daughter, who used to work at Mitcham Library, would often borrow books for him. “Then I thought I better use some common sense and I joined at Burnside,” Errol says. After being a member for just a few weeks and borrowing twice, the Library was closed due to coronavirus. But his enterprising daughter Kathy called Council and soon had a librarian delivering several books to her Dad at his Glenunga home. “My favourite authors are probably Lee Childs, Bryce Courtenay and John Grisham.” The father of four, Errol instils a love of reading into his nine grandchildren. Errol is looking forward to getting back to the library once it reopens.

    Once things are back to ‘normal’ you might want to consider signing up for the Home Library Service. Clients list their choice of genre, author or topic and items that meet their preferences are delivered to their home once a month. Call the Library on 8366 4280 for more information.

    Want more digital content?

    Live Chats, including Book Discussion Groups, Story Time and Baby Chat programs, will be delivered via our Facebook page online. eResources for reading books and magazines are also available.

    These electronic collections can be downloaded anytime, and are returned automatically with no late fees.

    Other digital collections include:


  • Update from your CEO 31 March 2020

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    31 Mar 2020
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    I last communicated with you all on 17 March when we made the difficult decision to cease operating services and many of our public sites. Things have certainly moved along rather rapidly since then and the COVID-19 pandemic is testing all of us.

    The COVID-19 situation has been a truly fluid one for all of us to manage as we navigate unchartered waters on many fronts. I thank all of you who have understood and acknowledged the positions we have taken and for your support to our teams during this time. For those that have yet to do so I strongly encourage you to please read the Mayor’s Message that was posted to the community last week. This outlined important messaging around our financial hardship provisions, rate payments, our ongoing Council chat line and port of call for all residents should you require assistance or further information on our operations.

    It has been heartbreaking to read of the many stories, locally and nationally, of those who have lost their source of income, their jobs and of those who continue to be amongst the most vulnerable in society when we experience such tumultuous circumstances. I would like to reassure you all that we are doing all that we can to play our part throughout this period. This includes progressing key project works as soon as possible, maintaining services and continuingly exploring options to deliver others (keep your eye out for the Mayor delivering an online story time soon!).

    As you read this many of our casual staff are working in areas they have not experienced before, tirelessly ensuring that we can provide services wherever possible, while also ensuring local employment and stability. This includes providing casual staff for Meals on Wheels support services and upskilling these employees were possible in preparation for the future.

    You may have seen that Council had to make the unfortunate decision to cease the ‘Call and Collect’ library service due to the closure of the Public Library Service. The library is an important, and in some cases vital, service for our community. So Council has developed a new service that will use all of the resources we have already stored in the Burnside Library.

    ‘Books to Burnside’ is our new home library delivery service, which is available to ALL residents. Library books are either chosen or collected from ‘holds’, collated, marked as borrowed and then delivered to a resident’s front door. We are actioning this service either through our Home Library Service or via our casual pool of staff, who Council are committed to keeping gainfully employed. Residents are able to request a home delivery service either via phone or online, ensuring those at home who are not connected digitally, do not miss out and remain engaged.

    We are also introducing the ‘Toys to Home’ delivery service. You can call the Toy Library and the team will choose toys and deliver them to the door step.

    In addition, we are expanding our Shopping For service to ALL residents 65 and over, not just our CHSP funded clients, to ensure our older residents stay safe and supported. ‘Shopping for’ is a service where Council will undertake a weekly shop for residents, delivering goods to their doors.

    UPDATE – DELIVERY OF COUNCIL SERVICES DURING COVID-19 (Coronavirus) CONSIDERATIONS– UNTIL FURTHER NOTICE

    Following the Commonwealth Government announcement made on 29 March 2020, Council will be closing playground facilities (including outdoor fitness equipment) and placing temporary bunting to restrict access to these facilities. Signage will also be erected. It would be appreciated if all in our community respect this decision and refrain from using these facilities until further notice. Rangers will be monitoring these sites and taking compliance and enforcement action where required.

    Unfortunately this also means that our rotating pump track trial will temporarily cease, with the current facility located at the Civic Centre to close.

    There is no change to tennis court usage at present. However I take this opportunity to remind all of the social distancing and gathering rules. All personal training sessions and boot camps conducted within City of Burnside parks and reserves are to be limited to two people with appropriate social distancing in place. Please practise responsible health and fitness, enjoy our breadth of open spaces but be courteous to your fellow citizens and neighbours.

    Council staff are also changing the way meetings are being conducted and your patience and flexibility during this time is sincerely appreciated. There are updates regarding Ordinary Meetings of Council and special provisions to be executed by the Minister. As soon as information comes to light I will ensure all of you are made aware so that your ability to view and understand the decision-making of Council continues as much as possible.

    Take precautions and be sensible. Don’t take unnecessary risks. It is also important to acknowledge that exercising personal responsibility does not mean you are responsible only for yourself. We all need to stay connected and treat each other with respect. As Australians, that is who we are.

    Remember we are your Council and here for you. Keep in touch with us if you need support or wish to chat in any form.

    Kind regards

    Chis Cowley

    CEO