Customer Service and Public Interaction Policy

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Consultation has concluded

This new policy defines the standards that the community can expect from Council employees, staff and associates of Council; and what Council and the community can expect from our customers to ensure that everyone using Council premises is kept safe.

Reason for the consultation

The City of Burnside has a number of Policies that inform and guide the way that Council Administration conducts the business of Council.

Council acknowledges that it has a duty of care and work health and safety responsibility to our customers, visitors, volunteers and employees.

The Customer Service and Public Interaction Policy was developed to govern

This new policy defines the standards that the community can expect from Council employees, staff and associates of Council; and what Council and the community can expect from our customers to ensure that everyone using Council premises is kept safe.

Reason for the consultation

The City of Burnside has a number of Policies that inform and guide the way that Council Administration conducts the business of Council.

Council acknowledges that it has a duty of care and work health and safety responsibility to our customers, visitors, volunteers and employees.

The Customer Service and Public Interaction Policy was developed to govern Council’s expectations of Employees, Staff and Associates in their conduct and interactions with the community. The Policy also addresses the acceptable behaviours of our customers and visitors to ensure that everyone using Council’s premises are kept safe.

Council seeks your opinion on this new policy.

Why is this important to me?

This policy will protect the rights and privacy of residents; help residents and children feel safer while utilising Council premises; it will define the standards that the community can expect from employees, staff and associates of Council; it defines acceptable customer behaviours; and will ensure that high standards of service are provided to our community at all times.

What happens next?

Have your say on the draft Customer Service and Public Interaction Policy:
  • log onto www.engage.burnside.sa.gov.au to read the policy documents and comment online.
  • collect a copy of the policy from the Customer Service counter at the Civic Centre.
  • email your comments to burnside@burnside.sa.gov.au.
  • mail your comments to Reply Paid 9, Glenside, SA 5065
Please return your comments by 4 March 2016.

The results of this community engagement will then be considered by Council, changes made to the Policy as necessary, and the final Policy document will be endorsed for implementation at a regular Meeting of Council in the coming months.

I need more information

For more information, or to discuss this Policy, contact Council’s Manager Customer Service, Mary McDade on 8366 4200 or email mmcdade@burnside.sa.gov.au.

Email Us

Consultation has concluded