Burnside Customer Experience receives excellence award

Here to help the community, that is the mantra of the City of Burnside’s award-winning Customer Experience team.

Recently named one of the Snap Send Solve Top 10 Australian Solvers of 2023 as rated by the community, the Snap Send Solve Solver of the Year Award highlights the organisations that make a notable difference to their local communities throughout Australia and New Zealand.

Chief Executive Officer Chris Cowley said this win is a testament to Burnside’s approach to customer service.

‘Our OneTeam approach is fully collaborative and integrated across the entire business,’ Mr Cowley said. ‘This means our teams work together to deliver quality results for our community.’

‘This acknowledgement from Snap Send Solve is fantastic and a testament to our customer focussed approach,’ Mr Cowley said.

Team Leader of Customer Experience Kate Royle said while the award was greatly appreciated, it was the recognition by the community that was the most significant.

‘To know this award was based off of feedback by those we have assisted, means we have been consistently delivering positive outcomes for the community.’

Interacting with hundreds of people everyday, the Customer Experience team remains ready as the first point of contact for the community. Excelling under pressure, the team was put to the test following a freak storm event on the morning of 11 December 2023. Facing 150 customer contacts within the first 2.5 hours of business the team handled the surge with their usual professionalism and knowledge, assisting inquiries from across the city.

This weather event saw rainfall of over 30mm, winds of up to 69 km/h, numerous trees felled and property damaged throughout the city.

Congratulations to the City of Burnside Customer Experience team!

The Burnside Customer Experience team

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